The Site: The Open App website accessible at http://www.OpenApp.co/ (“Site”)
PII collected when you, your Guests or other users use or access the Services.
PII that our business partners share with us or that we share with our business partners
We use information, including PII to:
Personalize, improve and operate our business and the Services
Better understand your needs and interests
Fulfill requests you may make related to the Services, including the processing and facilitation of transactions you conduct on the Services
Provide Service announcements
Provide you with further information and offers from us or third parties
Comply with our legal obligations, resolve disputes with users, enforce our agreements
Protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity
We receive information about you from various sources, including:
If you register for the Services, through your user account on the Services (your “Account”)
Your use of the Services generally
Third party websites and services, such as any integrated service providers or third party social media services you use in connection with the Services. The type of information Open App collects from you depends on the type of user you are.
For more information about user types, please review the Terms. However, most categories of information are collected across all user types, so it is important to read through all the categories of information below, in case they apply to you
Account and Setup Information: When you create an Account, you will provide information that could be PII or that could otherwise identify you or your location. The exact categories of information you provide will depend on the type of Account but almost all Accounts will generally require you to provide the following:
This information is used to provide you with the Services, and may be shared with other users or our business partners to provide you with the Services.
Device and Application Information: We may collect some Device-specific information when you access the Services using a Device, such as when a Device interacts with Hardware (e.g. when it unlocks). Device information may include:
Unique device identifiers
Information about the ways in which the Device interacts with our services
We use Device information for Service support, maintenance and diagnostics, such as to troubleshoot issues with your Hardware or the Apps when you request support. We may share Device information with providers of Third Party Services in connection with such support.
Location Information: When you use certain features of the Services, such as the Apps, we may receive, store and process information about your location, including general information (e.g., IP address or zip code) and more specific information (e.g., GPS-based functionality on Devices used to access the Services). If you do not want your Device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your Device. Please note that if you disable such functions, certain parts of the Services may not work.
Other Information Collected in Providing the Services: We collect information relating to the setup, general performance, and operation of our Services, including the Apps and the Hardware, including:
Frequency of use of internal and external services
Frequency of Guest Code creation and use
We use this information to operate, monitor, maintain and improve the Services, and to allow you to operate, monitor and maintain your Account and your Hardware (if applicable).
Usage of Service Providers: The Services may include integrations with Third Party Services (for example, a cleaning or delivery service to which you grant access). If you use these Third Party Service through our Services, we may collect and store information about your use of the integrated services. We use this information to improve our Services and may share the information with the Third Party Service providers to help them improve their products and services. Please note that we do not control these Third Party Service providers and cannot take responsibility for the content, privacy policies or practices of those Third Party Services
Information Collected Using Cookies: Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave cookies active, because they enable you to take advantage of the most attractive features of the Services.
Non-PII: We may automatically collect and use information about the way users (both registered and unregistered) interact with the Services. Some of this information is derived from PII, but we anonymize or aggregate it so that it does not identify the individual from whom it was derived (resulting in “Non-PII”). Non-PII is not personally identifiable and cannot be tied back to the user from which it was obtained.
Non-PII enables us (and third parties we authorize) to figure out how and how often users engage with different parts of the Services so that we can analyze and improve them. We use Non-PII for:
Marketing and advertising
Facilitating collection of data concerning your interaction with the Services (e.g., what links you have clicked on) Fighting spam/malware
Other business purposes (e.g., by reporting on trends in the usage of hardware and our Sites or Services)
Email, Text, and Push Notification Communications: We may communicate with you via email, SMS, MMS or other text message (“Text Message”) or using push notifications. We may collect information regarding such communications, such as by receiving confirmation when you open an email, read a Text Message or receive a push notification. We use this information to improve our Services, including our customer service.
Information About Your Contacts: For features in the Services that access your Device contact list, we will only store information for contacts who register with the Services or who you add as Guests. We will only access and store such information with your express consent.
Information About Minors: Our Services are not directed to children under 13 years old and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of or from a child under 13 years old, we will take steps to delete such information from our systems as soon as possible.
Other Ways Information is Shared:
In addition to the purposes set forth above, we may share your information for the following purposes:
Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Additionally, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your PII as set forth in this policy.
Our Protection and the Protection of Others: We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary for the following purposes:
Satisfy any applicable law, rule, regulation, legal process or governmental request
Detect, prevent, or otherwise address fraud, security or technical issues
Respond to user support requests
Protect our rights, property or safety, and those of our users and the public
This may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
Marketing: We may use your information to send you news about our services, products or promotions.
We seek to protect your Account information to ensure that it is kept private, and we use generally accepted industrystandard techniques to protect the PII submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of any information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. It is your responsibility to prevent unauthorized access to your Account and information by selecting and protecting your Account password appropriately, and limiting access to your Devices, including by signing off after you have finished accessing the Services.
Access to Information:
If you are a registered user, you can access information associated with your Account by logging into the Services. Registered and unregistered users can access and delete cookies through their web browser settings. Please note that Guests without an Account cannot access or edit any information.
You can delete your Account by emailing email@example.com. After termination, we may retain your information on our servers in accordance with our internal data retention policy.
Choices Regarding Information:
You can use many of the features of the Services without registering, thereby limiting the type of information that we collect. You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features. You can delete your Account. Please note that we will need to verify that you have the authority to delete the Account, and activity generated prior to deletion will remain stored by us.
Registered Account holders can access their Account profiles, payment information and billing history through their Account profile on the Services, and can edit certain information in their Account profiles.
Open App Contact Information:
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to firstname.lastname@example.org , and we will try to resolve your concerns.
An Additional Note Regarding Data Processing:
Your PII may be collected, processed and stored by Open App or our service providers in India
Effective Date: June 05, 2017
Open Appliances Pvt. Ltd. and its subsidiaries and affiliates (collectively, "Open App”, “we” “us” or “our”) provides a smart locking system that works for your office, enterprise building, apartment, or home and allows you to grant and monitor access to locations equipped with Open App’s systems (the “Open App System”). In connection with the Open App System, Open App provides (1) a website accessible at http://www.openapp.co/ (“Site”); (2) services accessible through a user’s computer, mobile phone or tablet (each, a “Device” and such services, the “Mobile Apps”); (3) electronic physical access products containing Open App’s proprietary technology (“Hardware”); (4) proprietary software embedded on the Hardware (together with any updates thereto, the “Software”) and (5) subscription software services provided in connection with the Software (“Subscription Services”). The Mobile Apps, together with all other applications offered by Open App in connection with Open App’s services shall be referred to as the “App”. The Site, Apps and Subscription Services, and all other features, tools, services and content provided by Open App in connection with the Open App System (collectively, the “Services”) are intended for use solely with the Hardware or as otherwise made available by Open App..
a. By clicking “I Agree” on the Site, registering for an Account (defined below) or accessing or using the Services in any manner, including by visiting the Site, or accessing Hardware as a Guest (defined below), you agree to these Terms. If you are accessing the Services or Hardware on behalf of an entity, you hereby agree to these Terms on your behalf and on behalf of such entity.
b. Certain of the Hardware or Services may be subject to additional terms and conditions specified by us from time to time. Your use of such Hardware or Services is subject to those additional terms and conditions. For example, by using any Hardware, you agree to the applicable Limited Warranty and End User License Agreement issued by us in connection with the Hardware. These additional terms, and all other operating rules, policies, and procedures that Open App may publish from time to time through the Services, are incorporated into the Terms by this reference and, except as expressly set forth in the Terms, may be updated from time to time without notice to you.
c. ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
d. If you are accessing and using the Services on behalf of an entity, you represent and warrant that you have the right, authority, and capacity to accept and agree to these Terms on behalf of yourself and the entity you represent.
e. As described below, you consent to the automatic updating of software included in the Hardware and Services from time to time. If you do not agree, you should not use any software included in the Hardware or Services.
These Terms govern your use of the Services and certain aspects of the Hardware, including data from the Hardware that will be uploaded to the Services. Your use of the Hardware is also covered by (a) the End User Licensing Agreement (“EULA”), which governs the use of the Software and (b) the limited warranty provided with that Hardware (“Limited Warranty”). Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted on the Services in connection with such features.
a. Owners : The individual who owns Hardware (e.g., a property owner) is the “Owner”. If you are an Owner who invites or enables a User to use Hardware you own, you acknowledge and agree that such User may subsequently invite or enable Guests (defined below) to use the Hardware, and therefore access the location equipped with the Hardware. If you are an Owner, you acknowledge and agree that you should only authorize those individuals that you trust to be Users.
b. Users : Individuals who are authorized (usually by the Owner) to control Hardware, such as the tenants of units equipped with Hardware, are “Users.” Users can use the Services to monitor and control the Hardware and access to the location equipped with the Hardware (for example, a User can generate Guest Codes (defined below) or sync his or her Device with the Hardware to obtain access logs).
c. Guests : As used in these Terms, a “Guest” is any person or entity that is given authorization by a User (or in certain
limited circumstances, an Owner) through a unique numerical code (“Guest Code”) to unlock the User’s Hardware. By
inviting someone to be a Guest, you are giving them the ability to operate your Hardware and therefore access the
location with which your Hardware is used. Please be careful to only invite trusted Guests.
A User or Owner may revoke or limit access rights in their discretion without notice to the Guest.
Whether you are a User or Owner, you should only authorize Guests that you are certain you would like to grant access to, in each case, after careful review and diligence. You are responsible for all of your actions in connection with the Hardware and Services as well as all actions conducted through your Account(s), whether or not authorized by you
d. Multiple Account Levels : One individual may have multiple Accounts or user types with respect to a single piece of Hardware. For example, an Owner may also be a User of certain Hardware until another individual occupies a unit equipped with such Hardware, and therefore would be able to use his or her User Account to generate Guest Codes for such Hardware beyond the limited circumstances applicable to an Owner Account.
a. In order to register for any account on the Services (“Account”), you must be at least 18 years old. If you are under 18 years old but over 13 years old, you may register for a User Account or Guest Account and use the Services as a User or Guest, respectively, only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are under 13 years old, you may not use any part of the Services, under any circumstances or for any reason, either as a registered or unregistered user
b. You will be bound by these Terms wherever you access or use the Hardware or Services. Although our Site is accessible worldwide, the Hardware and Services are not available to all persons or in all countries. To the extent permissible by law, Open App accepts no responsibility or liability for any damage or loss caused by your accessing or use of the Services or Hardware in a country not specifically approved by Open App. You are solely responsible for ensuring that these Terms are in compliance with all laws, rules and regulations applicable to you, including but not limited to (i) any laws relating to the recording or sharing of image or video content that includes third parties or (ii) any laws requiring notice to or consent of third parties with respect to your use of Latch’s Services and Hardware. The right to access the Hardware and Services is revoked where these Terms or use of the Hardware and Services is prohibited or to the extent offering, sale or provision of the Hardware or Services conflicts with any applicable law, rule or regulation.
c. By using the Services, you represent and warrant that you meet all the eligibility requirements set forth in these Terms. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time.
d. The Services are offered only for your use, and not for the use or benefit of any third party
a. You must keep your Account and any password, passcode or Device you use in connection with the Hardware or Services secure. You agree to use strong passwords and passcodes, and to maintain the confidentiality of your password and all passcodes. You may never use another person’s user Account or registration information for the Services without permission. You shall be responsible for all uses of your Account, Device and login information, whether or not authorized by you. Latch shall not be responsible for any actions or omissions of any individual to whom access is granted through your Account, regardless of whether you intended to grant such individual access. You must notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account, Device or any passwords or passcodes, and you should immediately change your password or passcode, as applicable, to prevent further unauthorized use. You should never publish, distribute or post login information for your Account. Latch is not liable for any loss or damage arising from your failure to comply with the above requirements. Guest Codes are only for the use of the individual to whom such Guest Code was issued. You must not share or disclose your Guest Code with or to any other individual at any time.
b. We strongly recommend that you do not use the Services on a Device with a “jail broken” or “rooted” operating system. These operating systems can potentially allow other applications to circumvent security features on your Device. Any use of such Devices is at your own risk. You agree that Latch will not be liable for any loss of functionality caused by such use and will indemnify us for all damage or liability arising or resulting therefrom.
a. The Services are designed to be used in connection with the Hardware, such as Force Digital Smart Padlock.
b. Subject to these Terms, we grant you a non-transferable, non-exclusive, right (without the right to sublicense) to access and use the Services by (i) using the Site or Apps, solely in connection with the Hardware that is either installed on your property, that you have been validly authorized to access, or that is otherwise expressly provided by Open App for your use and (ii) installing and using the Apps on your Device(s), solely for the purpose of using the Hardware and the Services in accordance with these Terms. You agree to comply with all instructions, usage rules and documentation that we may provide from time to time with respect to the Service or Hardware
c. Please note that we may from time to time update the Services, including without limitation by providing improvements, updates, new functionality, bug fixes, or other modifications (collectively “Updates”). These Updates may occur automatically, without notice or any request for additional consent. By using the Services, you hereby consent to the Updates. If you do not want to receive the Updates, you must terminate your Account and stop using the Services, including the Software. In the event that we ask you to install Updates, you agree to do so promptly. We are not liable for any failure to install the Updates or any damages resulting therefrom. Updates are subject to these Terms, as well as any terms that apply to the Software and any additional terms that may be provided with such Update. By continuing to use the Services, you agree to all terms applicable to the Updates, including the EULA for the relevant Software.
a. In order to take advantage of full functionality associated with the Hardware and Services, the following are necessary:
(i) properly functioning Hardware (including sufficient battery power, if applicable); (ii) at least one Device equipped with the Mobile App and a working Bluetooth connection; (iii) at least one valid User Account and (iv) other system elements that may be specified by Open App from time to time.
The Services may contain or be distributed with open source software which may be covered by a different license. You agree that all open source software shall be and shall remain subject to the terms and conditions under which it is provided, and you shall be responsible for compliance with such terms.
You acknowledge that any suggestions, ideas, comments or other feedback you provide to us regarding the Hardware or Services (“Feedback”) shall become our sole and exclusive property without any compensation to you. We may, in our sole discretion, decide whether to use the Feedback in any of our products and services. You hereby assign to us all of your right, title and interest in the Feedback, including but not limited to all copyrights, patent rights, trade secrets and trademarks
a. Definition : For purposes of these Terms, the term “Content” includes, without limitation, information, data, text, photographs (including Images), videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, “Content” also includes all User Content (as defined below).
b. User Content : All Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively “User Content”) is the sole responsibility of the person who originated such User Content. You acknowledge that all Content, including User Content, accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate. You represent that (i) all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations and (ii) you have all rights necessary to upload, post, email, transmit, or otherwise disseminate your User Content using, or in connection with, the Services, or that you contribute in any manner to the Services, in the manner in which you contribute, without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.
c. Use and Sharing of User Content and Content about users :
By submitting User Content through the Services, you hereby do and shall grant us a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Content in connection with the Services and our (and our successors’ and assigns’) businesses, including after the termination of your Account or the Services
When a User or Owner grants access to a Guest, the Guest may receive the User’s or Owner’s name and the address of the Hardware location. This information allows the Guest to identify the location to which the User or Owner is granting access.
When a Guest accesses Hardware, the Hardware’s User and Owner may receive information about the Guest and the access event, such as the Guest’s name, an Image of the Guest (as collected by the Hardware) and the time of access. Users and Owners may also receive aggregate and/or anonymized information about Guests and Guest Codes, such as frequency of Guest Code generation, frequency and time of Guest Code use, and total number of Guests who have accessed a particular Hardware. Owners will also receive information identifying the Hardware and the User controlling such Hardware.
d. Notices and Restrictions :
The Services may contain Content specifically provided by us, our partners or our users, and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services
e. Availability of Content :
We reserve the right, but do not have any obligation to remove, block, edit or modify any Content at our sole discretion, at any time, without notice to you and for any reason or for no reason at all. We do not guarantee that any Content will be made available through the Services.
a. We reserve the right, in our sole discretion, to modify or replace any of these Terms, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature or Content) at any time by posting a notice on the Site or by sending you notice through the Services, via e-mail or by another appropriate means of electronic communication. While we will timely provide notice of modifications, it is also your responsibility to check these Terms periodically for changes. Your continued use of the Services following notification of any changes to these Terms constitutes acceptance of those changes, which will apply to your continued use of the Services going forward. Your use of the Services is subject to the Terms in effect at the time of such use.
b. Our employees are not authorized to vary these Terms. These Terms may be modified only (i) by obtaining our written consent in an agreement signed by an officer of Latch; or (ii) as set forth above in the immediately preceding paragraph.
a. Entire Agreement and Severability :
These Terms and any other applicable documentation made available to you by Open App are the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder
b. Force Majeure :
We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.
These Terms are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.
No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and neither party has any authority of any kind to bind the other in any respect.
Unless otherwise specified in these Terms, all notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent to email@example.com.
f. No Waiver :
Our failure to enforce any part of these Terms shall not constitute a waiver of our right to later enforce that or any other part of these Terms. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.
g. Headings; Interpretation :
The section and paragraph headings in these Terms are for convenience only and shall not affect their interpretation. Any use of “including” “for example” or “such as” in these Terms shall be read as being followed by “without limitation” where appropriate.
Effective Date of Terms : June 05, 2017
This End User License Agreement (“EULA”) is a legal agreement between you an Open Appliances Pvt. Ltd. (Open App”) for the Open App software (“Software”) embedded on your hardware (“Hardware”).
AS DESCRIBED BELOW, YOU ARE CONSENTING TO AUTOMATIC UPDATING OF THE SOFTWARE. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE SOFTWARE. Any future release, update, or other addition or change to functionality of the Software shall be subject to the terms of this EULA, unless Latch expressly states otherwise. Your continued use of the Software is your agreement to the terms and conditions set forth in this EULA.
1. LICENSE GRANT : Subject to the terms and conditions of this EULA, Open App grants to you a nontransferable, non exclusive, revocable, worldwide (subject to any legal restrictions on export or use) license (without the right to sublicense) to download and run the Software, solely on the Hardware that you own or control, in connection with your use of such Hardware, in accordance with this EULA and any other terms and conditions made available by Open App in connection with the Hardware, Software and related Latch Services.
2. CONDITIONS OF USE; LICENSE RESTRICTIONS : You agree to abide by, and to use the Hardware and Software in accordance with, the documentation provided to you in connection with the Hardware and Software, and any additional terms of service that Latch may post associated with the Latch Services, including without limitation the Terms of Service. You are responsible for maintaining the security of your Hardware, and you must take reasonable steps to protect access to the Hardware and Software. All use of the Hardware and Software (by you or others) through your account with Open App is your responsibility. Your use of the Hardware and Software is subject to the following restrictions: (a) you shall use the Hardware and Software solely as licensed above, and shall not license, sell, rent, lease, transfer, assign, distribute, host, outsource, disclose or otherwise commercially exploit the Hardware or Software or make the Software available to any third party for any use outside of the Hardware or as otherwise intended by this EULA, the Terms of Service and Warranty; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Hardware or Software (except solely to the extent affirmatively required under applicable statutory law); (c) you shall not use or access the Hardware or Software for benchmarking or competitive analysis, or in order to build a similar or competitive product or service; (d) except as expressly stated herein, you shall not copy, reproduce, distribute, republish, download, display, post, or transmit the Hardware or Software in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording or other means and (e) you shall only use the Hardware and Software in compliance with all applicable local laws, rules and regulations, including without limitation all building codes and regulations.
3. AUTOMATIC SOFTWARE UPDATES : Open App may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Software and related services (“Updates”). You consent to the automatic installation of the Software on the Hardware, which may occur without Open App providing any additional notice or receiving any additional consent. If you do not want such Updates, your remedy is to stop using the Software. If you do not cease using the Software, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use certain features or components of the Hardware, including the Software, and you agree to promptly install any Updates Open App requires or makes available to you.
4. OWNERSHIP : Open App and its suppliers and licensors own and retain all right, title and interest in and to the Software, including all intellectual property rights thereto and reserve all rights not expressly granted in this EULA. The Software (and all copies thereof) is licensed to you, not sold, under this EULA. You acknowledge that any suggestions, ideas, comments or other feedback (“Feedback”) you provide to us regarding the Hardware or Software shall become our sole and exclusive property without any compensation to you. We may, in our sole discretion, decide whether to use the Feedback in any of our products and services. You hereby assign to us all of your right, title and interest in the Feedback, including but not limited to all copyrights, patent rights, trade secrets and trademarks.
6. QUESTIONS OR ADDITIONAL INFORMATION : If you have questions regarding this EULA, or wish to obtain additional information, please send an e-mail to firstname.lastname@example.org.